Terms of Service

1. Introduction and Acceptance

Welcome to Pizza luce, operated by Pizza luce ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at https://pizzasluce.rest and all related food services, including but not limited to dine-in, takeout, delivery, catering, and online ordering services (collectively, the "Service").

By accessing or using our Service, placing an order, creating an account, or visiting our restaurant, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our Service.

You must be at least 18 years of age or have the permission of a parent or legal guardian to use our Service. By using our Service, you represent and warrant that you have the legal capacity to enter into these Terms and that all information you provide is accurate and complete.

We reserve the right to update these Terms at any time without prior notice. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Company," "we," "us," or "our" refers to Pizza luce, a food service establishment located at 6640 Washington St, Yountville, CA 94599, USA.

"You," "your," or "User" refers to any individual or entity that accesses or uses our Service.

"Service" or "Services" refers to all services provided by Pizza luce, including but not limited to our website, food preparation and service, delivery, takeout, dine-in service, catering, and any related features or functionalities.

"Content" refers to all text, graphics, images, music, software, audio, video, information, and other materials available through the Service.

"Website" refers to pizzasluce.rest and all associated web pages, mobile applications, and digital platforms.

"Order" refers to any request for food, beverages, or services placed through our website, phone, or in person.

"Account" refers to the user profile created when registering for our Service.

3. Use of Services

3.1 Permitted Use

You may use our Service for personal, non-commercial purposes in accordance with these Terms. Permitted uses include:

• Browsing our menu and restaurant information
• Placing orders for food and beverages
• Making reservations and booking catering services
• Accessing nutritional information and allergen details
• Contacting us for customer service inquiries
• Participating in promotional activities and loyalty programs

You agree to provide accurate, current, and complete information when using our Service and to comply with all applicable local, state, national, and international laws and regulations.

3.2 Prohibited Use

You agree not to use the Service for any of the following prohibited activities:

• Engaging in any unlawful activities or violating any applicable laws
• Transmitting harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
• Attempting to gain unauthorized access to our systems, networks, or user accounts
• Infringing upon our intellectual property rights or those of third parties
• Sending spam, unsolicited communications, or commercial messages
• Providing false, misleading, or fraudulent information
• Interfering with or disrupting the Service or servers or networks connected to the Service
• Using automated systems, robots, or bots to access the Service
• Attempting to reverse engineer, modify, or create derivative works of our Service
• Reselling or redistributing our services without authorization

4. User Accounts

To access certain features of our Service, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

You may only create one account per person. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, particularly if we suspect fraudulent activity or violations of these Terms.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Service will cease immediately, but these Terms will survive termination to the extent necessary to enforce our rights and your obligations.

5. Products and Services

We offer a variety of food and beverage products, along with related services including dine-in, takeout, delivery, and catering. The following terms apply to all products and services:

5.1 Product Information and Accuracy

We strive to provide accurate descriptions, images, and pricing information for all products. However, we do not warrant that product descriptions, images, pricing, or other content is accurate, complete, reliable, current, or error-free. Colors and textures of food items may vary from images due to natural variations in ingredients and preparation methods.

5.2 Food Safety and Allergen Information

We follow all applicable food safety regulations and maintain high standards of hygiene in our kitchen. However, please note:

• Our kitchen handles common allergens including wheat, dairy, eggs, nuts, soy, and seafood
• Cross-contamination may occur despite our best efforts
• Customers with severe allergies should inform our staff and exercise caution
• We cannot guarantee that any item is completely free from allergens
• Nutritional information is approximate and may vary

5.3 Pricing and Payment

All prices are listed in US Dollars and are subject to change without notice. We accept various forms of payment including cash, credit cards, and digital payment methods. Payment is due at the time of order or service.

Additional fees may apply for delivery, service charges, taxes, and gratuities. These will be clearly displayed before order completion.

5.4 Order Acceptance and Cancellation

All orders are subject to acceptance at our discretion. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Order modifications or cancellations must be requested as soon as possible. Once food preparation has begun, modifications may not be possible. Cancellation and refund policies are detailed in our separate Refund Policy.

5.5 Delivery Services

Delivery services are subject to the following terms:

• Delivery is available within designated zones and during specified hours
• Minimum order requirements may apply for delivery
• Delivery times are estimates and may vary due to weather, traffic, or high demand
• Temperature-sensitive items should be consumed promptly upon delivery
• Delivery personnel will make reasonable attempts to deliver to the specified address
• You must be available to receive delivery at the specified time and location

5.6 Food Quality Guarantee

We take pride in the quality of our food and service. If you are unsatisfied with your order, please contact us within 24 hours of purchase. We will work to resolve any quality issues through replacement, credit, or refund as appropriate.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Pizza luce and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Modify, copy, distribute, transmit, display, reproduce, or create derivative works
• Use the Service for commercial purposes or for the benefit of any third party
• Remove or alter any proprietary notices or labels
• Use any automated system to access the Service

If you believe that any content on our Service infringes your copyright, please contact us immediately with details of the alleged infringement.

7. User Content

You may have the opportunity to submit reviews, comments, photos, or other content ("User Content") through our Service. You are solely responsible for your User Content and the consequences of posting or publishing it.

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Service and our business operations.

You represent and warrant that your User Content:

• Is accurate and truthful
• Does not violate any third-party rights
• Does not contain defamatory, harmful, or inappropriate material
• Complies with all applicable laws

We reserve the right to remove any User Content that violates these Terms or that we find objectionable for any reason. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein.

8. Disclaimers

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that:

• The Service will meet your requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• The quality of products, services, information, or other material obtained through the Service will meet your expectations
• Any errors in the Service will be corrected

Any material downloaded or otherwise obtained through the Service is done at your own discretion and risk. You are solely responsible for any damage to your computer system or loss of data resulting from such material.

No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly stated in these Terms.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) SHALL NOT EXCEED THE AMOUNT OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID TO US IN THE PAST TWELVE MONTHS, WHICHEVER IS GREATER.

The foregoing limitation will apply whether such damages arise out of breach of contract, tort (including negligence), or otherwise and regardless of whether such damages were foreseeable or we were advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above limitations may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza luce, its affiliates, agents, directors, employees, suppliers, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your User Content caused damage to a third party
• Any fraudulent or criminal activity

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your use of the Service.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by Pizza luce. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We may use third-party service providers for payment processing, delivery services, or other business operations. These third parties have their own terms of service and privacy policies, and your interactions with them are governed by their respective terms.

We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit or use.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

You may terminate your account at any time by contacting us at [email protected] or by following the account closure procedures on our website.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period.

13. Governing Law and Disputes

These Terms shall be interpreted and governed by the laws of the State of California, United States, without regard to conflict of law provisions. You agree that any legal action or proceeding between you and Pizza luce for any purpose concerning these Terms or the Service shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Napa County, California.

Any claim under these Terms must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred.

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement through good faith negotiations.

If such negotiations do not result in a mutually satisfactory resolution within thirty (30) days, either party may pursue resolution through the appropriate courts as specified above.

You and Pizza luce agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. Changes may be communicated through:

• Email notification to registered users
• Notice posted on our website
• In-store notifications
• Social media announcements

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Service.

It is your responsibility to check these Terms periodically for changes. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Pizza luce regarding the use of the Service, superseding any prior agreements between you and us relating to your use of the Service.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of these Terms is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.

15.3 Waiver

The failure of Pizza luce to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Pizza luce.

15.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction.

15.5 Force Majeure

We will not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, or other similar causes beyond our reasonable control.

15.6 Headings

The headings and subheadings in these Terms are for convenience only and have no legal or contractual effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: